Customer loyalty analytics allows for far more than targeted marketing. It’s a window into how customers think and, perhaps most importantly, can help predict a member’s behaviour in the future.
Let’s look at how a loyalty program software draw insights from your customer behaviour and improve return on your loyalty program investment.
It costs five times more to acquire new customers than it does to retain current customers and existing customers are 50% more likely to try a new product of yours as well as spend 31% more than new customers. Hence, it is no surprise that customer retention is a crucial factor deciding the success of any business.
In the IT industry, people need to stay flexible and interact with clients from all over the world. With so many different needs for work-from-home furniture, This case study is going to share the experience of an IT company that needed a solution for providing its employees with freedom of choice for WFH furniture.
This case study is intended to share the experience of a company that needed a solution to provide its employees with real-time recognition and awards.
A premium retail skincare brand has seen a massive shift in its business in the past few years. As a traditional brick & mortar brand, they noticed a substantial online demand. They started their own E-comm platform and hypothesized that a lot of the online customers were existing offline ones. However, they didn’t know how to engage with them. They did not have the technical capabilities to track a customer’s journey through different channels or even have a loyalty program that offers an omnichannel experience.
Constructive use of technology has made it easier to reward and recognize their workforce in an easier, faster and in a much more timely manner which makes the whole process smoother to operate.
Accentiv’ India delivers end-to-end solutions from loyalty program development & implementation to loyalty rewards management & last-mile rewards fulfilment.