Mayank Chawla is a business leader with rich experience of 24 years across industries and cultures. He has worked with India’s leading organizations like Bhart Airtel, Tata and Paytm, managing large teams and P&L.
Mayank has also been on the Board of early stage start up’s and is currently a member of the academic board of a leading education institute advising them on bringing synergies in business and growth.
He is also an angel investor with interest in emerging companies committed to solving real life customer problems. Besides India, he has worked extensively for Africa, Middle East and SouthEast Asia markets.
Manish is the Business Head – Customer Engagement, Loyalty & Rewards Solutions at Accentiv’ India.
Under Manish’s leadership for more than a decade, Accentiv has been instrumental to develop and deliver many award-winning Loyalty & Reward Programs for some of the big Indian and international brands across varied industries
Manish has over 25 years of experience in sales & marketing within the domains of Loyalty and Rewards management Products & Services, Employee Recognition & Performance improvement programs, Pre-paid physical & digital gifting products and retail.
His expertise has been in design, implementation and management of relationship marketing programs with a strong focus on helping organizations meet their key marketing objectives. Manish holds a bachelor’s degree in Statistics and a master’s degree in marketing from NMIMS.
We are building a loyalty ecosystem
A business with a 60% customer retention rate is losing 3-4 times as many customers as a business with 80% retention rates. Besides, increasing customer retention by just 5% boosts profits by 25% to 95%, according to the advisory firm Bain & Co.