The Client is an IT multi-national, a leading global provider of software and data analytics to the real estate industry.
The team at Accentiv’ conceptualized the solution over the Ticket Xpress platform to meet client objectives keeping in mind employee satisfaction as the key driver.
Each employee is rewarded with a fixed value digital voucher as decided by the Client. The employee could utilize the voucher over a period on multiple online specialized furniture brands. The employee also had a choice to split the voucher value into two different brands with different furniture items from each brand.
Two interfaces were provided for execution:
Customer loyalty analytics allows for far more than targeted marketing. It’s a window into how customers think and, perhaps most importantly, can help predict a member’s behaviour in the future.
Let’s look at how a loyalty program software draw insights from your customer behaviour and improve return on your loyalty program investment.
We are building loyalty ecosystem
A business with a 60% customer retention rate is losing 3-4 times as many customers a business with 80% retention rates. Besides, increasing customer retention by just 5% boosts profits by 25 to 95%, according to the advisory firm Bain & Co.